There are a lot of uncertainties with change. This is especially true in industries as important as power distribution. Sometimes, all it takes is a first-hand experience to turn their apprehension into zeal. CENECO employees visited MORE Power in Iloilo, and it was enough to impress them and change their sentiments about the change that is coming to CENECO. Read more about how CENECO employees transition from doubters to enthusiastic supporters of the Joint Venture Agreement (JVA) after their eye-opening visit to MORE Power.
A Peek into the Future
CENECO employees arrived at MORE Power with curiosity and a hint of skepticism. However, they left with a newfound sense of optimism and purpose. The visit granted them a meaningful insight into the future of power distribution in Negros. It all began when they toured the impressive state-of-the-art infrastructure.
High-Tech Facilities
The visit allowed CENECO employees to closely examine the modern substations located in Molo and Megaworld. These facilities play a pivotal role in ensuring a dependable and efficient power supply. They serve as a testament to MORE Power’s unwavering dedication to delivering exceptional service.
Customer-Centric Transformation
One of the most significant revelations during the visit was the exceptional customer service at MORE Power. Sheena Lyn Diaz, a CENECO employee, highlighted the faster installation process for electrical connections, taking just over a week at MORE Power compared to the 3-4 weeks at CENECO. This newfound efficiency made a strong impression.
Embracing Technological Advances
The modern equipment and technology at MORE Power received praise from the CENECO employees. John Raymond Ortiz, a Leadman for Service Installation at CENECO, was impressed by the cutting-edge technology within the substations. It was clear that MORE Power had made significant strides in technology compared to the older equipment at CENECO.
The Call for Change
Jonathan Prietos, an Account Inspector with nearly three decades of experience at CENECO, emphasized the urgent need for change. He highlighted the long-standing issues at CENECO that require immediate attention and voiced his support for the transformative potential of the JVA.
Lessons from Benchmarking
CENECO employees were invited to benchmark MORE Power’s operations, allowing them to witness first-hand the delivery of top-quality service, including round-the-clock customer support. This experience underscored the importance of employee engagement and a holistic approach to workforce management.
Prioritizing Employee Well-Being
CENECO’s commitment extends beyond business; it encompasses leadership development and employee well-being. Ma. Cecilia Pe-Calunod, Assistant Vice President of Negros Power, emphasized the importance of providing benefits and ensuring employee welfare as a means to deliver excellent service to consumers.
United for the Future
The visit to MORE Power has triggered unwavering support among CENECO employees for the Joint Venture Agreement. They have become active participants in the mission to secure a franchise for the joint venture company, Negros Electric and Power Corporation (Negros Power or NEPC). Through NEPC, they envision a region that can anticipate the delivery of high-quality electric services, spelling a brighter future for Central Negros’ power distribution.
The journey from doubters to supporters often involves first-hand experience and insight. CENECO employees who visited MORE Power have transformed from apprehensive observers to JVA advocates. Their visit sets the foundation for a brighter future in Bacolod City and Central Negros’ power distribution, focusing on efficiency and top-quality service. Expect more innovations as this partnership evolves, benefiting CENECO employees and consumers. Stay tuned for ongoing transformations in the power sector of Central Negros.
