Negros Power is stepping up its customer service by expanding customer support through Facebook Messenger. This initiative comes in response to the high volume of calls flooding their hotlines, which can often result in busy lines when consumers try to report issues. By offering Messenger as an alternative, Negros Power aims to provide more efficient communication options for their customers.
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Why Facebook Messenger for Customer Support?
Negros Power recognizes that not everyone can easily get through via phone due to call volume. They encourage consumers to send a message through their Facebook page’s inbox to address this. Whether you’re reporting a brownout, inquiring about billing, following up on an application, or raising other concerns, Messenger offers a quick and convenient way to get in touch.
Their dedicated Social Media team is now available 24/7, ready to assist. Negros Power has also increased the number of personnel manning the messages, ensuring faster response times and more immediate action.
How This Helps
Using Messenger not only provides a quicker way to communicate but also helps Negros Power handle multiple concerns more effectively. The messaging system allows them to manage reports in an organized manner, track patterns in service issues, and better estimate the coverage of widespread outages. It’s also helpful for the response team to identify areas where problems may occur, allowing them to take action more promptly.
Helpful Tip for Messaging Negros Power
To help the team at Negros Power respond quickly and accurately, it’s recommended that you follow this simple format when messaging:
- Name
- Account Name
- Account Number
- Location (adding a notable landmark can help)
- Issue or Reason for Messaging
Providing these details upfront may assist the team in locating common problem areas and ensure that the response team knows where to start looking for the cause. It also helps Negros Power gauge the extent of the issue more efficiently.
By offering this new, streamlined option, Negros Power is making it easier for consumers in Bacolod City and Central Negros to get the assistance they need, all while helping the company improve its overall response time and coverage.
