President Ferdinand Marcos Jr. recently approved the franchise of Negros Electric Power Corporation, paving the way for improved power service in Bacolod City and Central Negros. Now, Negros Power is committed to giving premium customer care as they transition to handling the distribution utility that used to be CENECO.
Premium Customer Care Center
Negros Power is committed to delivering service beyond power. They have set up an office ensuring top-notch service to fulfill this promise. As they begin to serve Bacolod City and Central Negros better, CENECO and Negros Power management have decided to use the temporary office of Negros Power to handle customer transactions for consumer convenience. The temporary office includes the following high-quality amenities:
- Fully air-conditioned Customer Care Center
- Digital queuing system
- Free coffee and bread
Read: Negros Power is Giving Amnesty For Illegal Connections
Convenient Location and Shuttle Service
The temporary office is conveniently located on the second floor of Robinsons East Center, Burgos St, Brgy. Villamonte, Bacolod City. Consumers visiting the CENECO office on Mabini Street can enjoy a complimentary shuttle service to the Negros Power office. Direct visits to the Negros Power office are also encouraged.
Operating Hours
The office operates from 8:00 a.m. to 5:00 p.m., Monday to Saturday, with no noon break.
Available Services
At the Negros Power office, consumers can handle various transactions, including:
- Payment of current bills
- Application for new connections
- Follow-up on pending applications
- Bill deposit payments
- Customer-related requests and concerns
- Requests for reconnections
Stay Updated
For further updates, consumers can message the CENECO Facebook page or contact the CENECO hotline at 034-4586777 for additional concerns or information. CENECO area offices in Bago, Silay, Talisay, and Murcia will continue to serve consumer needs.
