Negros Power is in full swing with its efforts to rehabilitate and modernize the electric distribution infrastructure of Bacolod City and Central Negros. Their five-year plan focuses on upgrading the aging system they inherited from CENECO. While this initiative promises a more reliable and efficient power supply, consumers may experience temporary inconveniences along the way. But Negros Power is committed to give service beyond power and it is just starting.
Service Beyond Power: Bringing Joy Through Community Engagement
While power outages are an unavoidable part of the modernization process, Negros Power is committed to easing the burden on affected communities. Understanding the challenges these disruptions bring, especially during the Christmas season, the company has gone above and beyond its core duties.
In line with its slogan, “Service Beyond Power,” Negros Power has launched the Negros Power Saya sa Barangay initiative. This program aims to bring festive cheer to local communities. The initiative includes fun-filled activities such as traditional games, contests, and the opportunity for consumers to win prizes. Instead of simply apologizing for outages, Negros Power creates moments of happiness, promoting a sense of community spirit and fostering stronger connections.
Consumer Reactions: Gratitude Amid Disruptions
The positive reception to Negros Power Saya sa Barangay reflects a deeper shift in how people view utility companies. Traditionally focused on technical services, Negros Power has shown empathy by prioritizing human connection. Consumers said that they understand the need for these repairs, but they didn’t expect Negros Power to go the extra mile and bring them this kind of happiness. It’s a huge relief to see them not just fixing the power lines but also caring for their well-being. This is the first time they’ve seen a public utility company do something like this.
Such responses highlight the power of empathy in building trust, especially during times of disruption. Negros Power’s initiative goes beyond addressing technical issues—it creates positive experiences for consumers, promoting patience and understanding.
Service Beyond Power: A Lasting Commitment
Negros Power’s commitment to “Service Beyond Power” is not just a slogan but a guiding principle. Through initiatives like Negros Power Saya sa Barangay, the company demonstrates its dedication to being present for its consumers, even in challenging times. This approach redefines the role of a utility company, showing that it’s not just about providing electricity—it’s about strengthening relationships and enhancing community well-being.
Modernization Plans: Short-Term Disruptions for Long-Term Gains
The ongoing modernization of Negros Power involves replacing outdated infrastructure with more durable and efficient equipment. This overhaul aims to ensure a more robust power distribution system, capable of withstanding extreme weather and reducing frequent outages.
Negros Power President and CEO Roel Castro acknowledges the challenges of this rehabilitation project. He shared, “This preventive maintenance is an immediate step to improve system reliability, but our long-term goal is to upgrade the entire 30-kilometer sub-transmission line and relocate it along main roads for easier access during repairs.”
Though the modernization process may cause short-term disruptions, the long-term benefits include improved power reliability, quicker maintenance, and fewer outages. These upgrades will result in a more stable and consistent power supply for consumers.
A Vision for the Future
Negros Power’s five-year modernization plan is a bold step toward creating a more reliable and efficient power system in Bacolod City and Central Negros. While the process may cause temporary disruptions, the company’s “Service Beyond Power” commitment is evident in its efforts to minimize the impact on communities. By fostering stronger relationships through initiatives like Negros Power Saya sa Barangay, the company proves that modernization is not just about upgrading infrastructure—it’s about caring for and building trust with the people they serve.
